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Terms and Condition

Prices

The prices quoted for our courses are VAT exclusive.

Please note that the prices do not include any travel, accommodation or living expenses which may be incurred by delegates in the course of their training unless stipulated on the training enrolment agreement.

Pricing quotations are valid only for 7 days from the date they are first sent to Customer.

Payments

The course fee(s), are payable in full upon confirmation. Customers who want to make payments from non-Nigerian accounts or credit cards will be responsible for all bank charges in relation to the overseas transaction.

Late payments will have to pay late payment charge at the 3% over the central Bank of Nigeria base rate. Payments can be made via bank deposit or cheque.

Where a Purchase Order is issued, it must clearly state the purchase order number, course dates, full Invoice amount and contact details for invoicing. When more than one course is booked, full payment for all courses is required upon confirmation before the start date of the first course.

The administration fee is payable on any cancellation. This term overrides any other terms of business or purchase conditions put forward by the customer.

Please be informed that upon making part or full payment, the customer is adhering to Harrybaker Training Institute terms and conditions irrespective of the boking form being signed or not.

Cancellation and rescheduling

Classroom Training/Instructor-led Online Training

Harrybaker Training Institute Limited reserves the right to postpone/cancel an event, or change the location of an event because of insufficient enrolments, instructor illness or force majeure events (like floods, earthquakes, political instability, etc.)

  • In case Harrybaker Training Institute Limited cancels an event, a refund will be paid to the delegate depending on the circumstance. But;

 

  • If a cancellation or rescheduling is done by a delegate: the table below will apply:
Date of Cancellation/Rescheduling Cancellation Fee Payable o    Rescheduling Fee Payableo    Please note that rescheduling will be subject to availability of seats.
15-10 clear Working Days prior to the start of the course 10% 0%
9 -6 clear Working Days prior to the start of the course 25% 10%
5 – 3 clear  Working Days prior to the start of the course 50% 15%

Refund request can be initiated by calling or dropping an email to our customer support team: info@harryabkertraining.com.

All administration fees for cancellations; or rescheduling, are payable immediately, upon receipt of the invoice.

 

E-learning/Exam only

No refunds shall be given for the cancellation of eLearning courses no matter when cancellation is notified to us if the E-learning licence has been activated.

Exam cancellation or rescheduling will attract a charge of $40 of the exam fee paid originally.

Refunds

When a refund is issued to the Customer by Harrybaker Training Institute Limited, the refund may take up to 20 working days to be processed.

Refunds will be processed using the same payment method specified by the customer. Deposits and credit card surcharge and banking fees are non-refundable.

Harrybaker Training Institute Limited will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.

Course examination vouchers are non-refundable.

Changes to Courses

Harrybaker Training Institute Limited reserves the right to change any part of a published course; if this is caused by circumstances beyond our control. Harrybaker Training Institute Limited reserves the right to cancel or reschedule any course and will advise the customer as soon as the change is known.

Harrybaker Training Institute Limited will use all reasonable endeavours to avoid changes of this nature. For any courses which are rescheduled due to unforeseen circumstances (such as trainer sickness/course low fill), every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer delegates as many options as possible to complete their training programme.

For any courses which are cancelled by Harrybaker Training Institute Limited the delegate will be provided with a Virtual Training option where possible, however, should this not be an acceptable option for the customer, a full refund will be issued.

Contents of course timetables are intended for general guidance only. Any typographical error including pricing or omission in any website, sales literature, administrative documentation, course materials, invoice, or other documents shall be liable to correction without any liability on the part of Harrybaker Training Institute Limited the original payment was made. Deposits and credit card surcharge and banking fees are non-refundable.

The Location and course date of the course will be advised upon booking. Harrybaker Training Institute Limited reserves the right to change the location and will advise the customer as soon as the change is known. Harrybaker Training Institute Limited will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme.

For all Residential training courses, we will make best endeavours to ensure your accommodation is at the same location as the training course, however, this might not always be possible.

In this instance, we will source your hotel accommodation as close to the training course venue as possible, usually within walking distance

Course Materials

If for any reason (including but not limited to transit delays beyond the control of Harrybaker Training Institute Limited) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavours to make temporary materials accessible as required to continue the learning programme.

Refunds will not be granted for transit-related delays beyond the control of v.

Non-Attendance

Non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full. A multiple course booking is when more than one course is confirmed that may make up part of a certification e.g.

Business Analysis Diploma, ITIL® Expert, TOGAF® Certification, Six/Lean Six Sigma Black Belt etc. Part attendance of a Course is when a delegate does not continue to the full course completion.

In this situation the delegate will not be entitled to any refund for courses or part of the course that were not attended, this will be deemed as non-attendance.

Course Suitability

The Customer accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the delegates attending. Harrybaker Training Institute Limited’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning the suitability of the course is the Customer’s responsibility.

In cases where we have made recommendations, we do so in good faith and will not be willfully misleading. All public and onsite training courses are delivered only in English unless specified otherwise and all Delegates must be sufficiently proficient in the English language before attending the course.

Admission

Harrybaker Training Institute Limited reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training programme.

Booking on behalf of the Delegate

In all cases, the customer undertakes to bring these terms and conditions to the attention of delegates. It is the booker’s responsibility to ensure that the delegates receive all the relevant information including the joining instructions, course updates and that they meet the eligibility and published prerequisite requirements.

Onsite Training on Client Specified Site

It is the Customer’s responsibility to provide all facilities, equipment and set up required for the trainer to deliver the training. Harrybaker Training Institute Limited reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment or conditions are unsuitable.

Trainer Expenses

Trainer expenses for private, onsite or closed courses will be charged as agreed at the time of the course booking, as stated on the Training Booking Agreement.

eLearning, Online Learning

Course enrolment, fees and logon credentials are strictly non-transferable and non-refundable. Fair Usage Policy applies to access to study materials. Harrybaker Training Institute Limited reserves the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners.

Access to e-learning/online products is granted for a 180 day period from the date of purchase. Extensions can be granted upon request. If you require an extension, please contact info@harrybakertraining.com to obtain an extension quotation.

Whilst Harrybaker Training Institute Limited endeavours to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the e-learning/online content from time to time without notice.

Harrybaker Training Institute Limited the right to change or alter course content from that which is published in order to maintain the quality of the learning.

Copyrights

All intellectual property rights for all course materials shall remain the property of Harrybaker Training Institute Limited. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference.

Harrybaker Training Institute Limited warrants that it will not knowingly include any copyright material in its course materials without licence or consent.

Intellectual Property

The website and all the products and services of Harrybaker Training Institute Limited without limitation are protected by international copyrights, trademarks and subject to intellectual property rights. Therefore all intellectual property belongs to Harrybaker Training Institute Limited.

The Harrybaker Training Institute Limited does not accept responsibility for intellectual property used during any training provided which does not show an affiliation to Harrybaker Training Institute Limited. Any intellectual property used in a training course, including the course itself is protected by limitations laid out in international copyright law and is subject to intellectual property rights.

You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit or otherwise use any of the intellectual property of this site. The information on this site is provided “as is” and without any warranties.

Harrybaker Training Institute Limited does not accept responsibility of the content of any third party sites that may be referenced by Harrybaker Training Institute Limited. The following activities are strictly prohibited: use of robots, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server.

Warranty & Liability

Harrybaker Training Institute Limited’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen.

Harrybaker Training Institute Limited will not accept liability for personal injury that incurs during our training courses caused by the negligence of any third party.

Harrybaker Training Institute Limited will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss.

Harrybaker Training Institute Limited will not be responsible for any damage resulting from any computer viruses arising from software installed on customer computer systems.

Personal Belongings

Personal belonging or items belonging to the Delegate on the Delegate’s possessions brought onto training courses are the sole responsibility of the Delegate.

Harrybaker Training Institute Limited accept no responsibility for the items or any loss or damage that may occur during the course.

Security and Encryption

We use the highest level of security and encryption methods available for processing payments online. We also strictly adhere to best practices of data protection. That means your payment details are as secure as they possibly can be when making a purchase with us.

Assignments

Harrybaker Training Institute Limited may assign its interests in all or part of this agreement. The customer may not assign or transfer this contract without the express written permission of a Director of Harrybaker Training Institute Limited.

Deviation

No deviation from these terms and conditions will be allowed without the express written permission of a Director of Harrybaker Training Institute Limited. No communication either verbal or printed on our websites will override these Terms and Conditions.

If in any case any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect.

Force Majeure

Harrybaker Training Institute Limited shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane or other natural disasters) sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity or telephone service.

Delegates must ensure that they can attend the training courses which they are scheduled to attend. Harrybaker Training Institute Limited will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.

 

 

Terms and ConditionPrivacy Policy   ●  Refund Policy  ● Reschedule Policy

www.harrybakertraining.com is owned by Harrybaker Training Institute Limited
Address: Seacroft Court | 1, Jide Sawyerr drive  | 2nd Roundabout (Maruwa Busstop) | Lekki | Lagos | Nigeria, E-mail: info@harrybakertraining.com, Telephone: +234 (0) 802 839 1360

© Copyright Harrybaker Training Institute Limited,  2017
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