Below highlights the reasons why you should choose us:
Global accreditation: We are accredited by the Service Desk Institute, the global accrediting body to conduct the Service Desk training and examination.
Pre-course eLearning access: Once you make a financial commitment towards the training, we will grant you access to our pre-course to study ahead of the class. Moreso, it will familiarise you with the concept, terminologies, definitions, etc. in IT service management that will be taught in class.
Expert and experienced trainers: Our trainers have a wealth of experience as trainers and as practitioners. It will interest you to know that our lead trainer will be handling our next Service Desk training. He is a certified Service Desk Manager who has more than 10 other project-management and IT service management qualifications including ITIL and COBIT5. He has worked with reputable organizations both in Nigeria and Europe. Apart from this, he has trained thousands of professionals in Nigeria and beyond (places like the UK, Luxemburg, Czech, Finland, to name only a few). His experience and vast knowledge of these qualifications enables him to explain each concept with ease, as he knows how each concept interrelate. Apart from passing the Service Desk exam, you will learn from his experience.
Engaging lectures: Our trainers make sure they avoid death by PowerPoint (they don’t just read PowerPoint slides). They make use of flip charts and whiteboards to explain each concept in a practical and understandable fashion.
Your involvement: We strongly believe in this quote by Benjamin Franklin which states: “Tell me and I forget, teach me and I may remember, involve me and I learn”; To this end, we engage you in a series of group work and activities.
Room to ask questions: Our instructors are ever-ready to answer your questions. The questions could arise from your industry-specific or organization-specific scenarios, personal studies or what is being taught in class. Again, they can answer your questions because they are knowledgeable and experienced.
Networking opportunity: Due to the quality of our training, informed professionals choose us. You will have the chance to meet these professionals from different walks of life. This will, in turn, help you build your professional network.
Ongoing support: Our delegates are valuable to us all through, and even after the training.