ITIL Foundation Syllabus
The purpose of the ITIL ® Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.
ITIL Practitioner Syllabus
This document is intended to provide information to prospective ITIL® Practitioner candidates and indeed anyone interested in the format and content of the ITIL Practitioner examination.
Key Benefits of ITIL
ITIL® provides a robust framework for identifying, planning, delivering and supporting IT services that can be adapted and applied to all business and organizational environments.