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ITIL® 4 Training and Exam

  ITIL® is the  best  and most widely used  IT Service Management (ITSM) framework in the world

  ITIL® is used in over 150 countries to deliver quality services

  Over  2 million are ITIL®-qualified globally

  Over 80% of certified individuals find it valuable in their roles and careers

ITIL® 4 IS HERE!

The ITIL® Framework formerly known as Information Technology Infrastructure Library is regarded as the best practice guidance for IT Service Management.

The ITIL® framework has been around for a very long time and has gone through a lot of evolutionary change and updates from ITIL® v2 to v3 which was updated in 2011. The latest is the ITIL 4 which was announced in 2018 is released officially February 2019.

What does this mean for ITIL® V3?

The ITIL® V3 qualification will continue to be available until AXELOS decides to put it to an end. However, it is believed that all version 3 qualifications will be phased to in the next two years.  Therefore, we encourage you to  to transition to the new scheme as soon as possible.

Once the ITIL® V3 qualification is phased out, the Practitioner and all intermediates level certification will no longer exist.

For a more detailed information on how to transition to the new scheme, visit our “Transitioning from v3 to ITIL® 4 page” to learn more.

Enrol for a course

Choose the one that suits your requirements from our range of options.

COURSE TYPE LOCATION DATE (2019) DURATION PRICE LEARN MORE! BOOK NOW!
ITIL Foundation Training and exam Lagos May 27 - 29 3 days ₦200,000 LEARN MORE ENROL NOW!
ITIL Foundation Training and exam Lagos July 6 - 8 3 days ₦200,000 LEARN MORE ENROL NOW!
ITIL Specialist: Create, Deliver & Support Lagos Enquire! 3 days Enquire! LEARN MORE ENQUIRE NOW!
ITIL Specialist: Drive Stakeholder Lagos Enquire! 3 days Enquire! LEARN MORE ENQUIRE NOW!
ITIL Specialist: High-Velocity IT Lagos Enquire! 3 days Enquire! LEARN MORE ENQUIRE NOW!
ITIL Strategist: Direct, Plan & Improve* Lagos Enquire! 3 days Enquire! LEARN MORE ENQUIRE NOW!
ITIL Leader: Digital & IT Strategy Lagos Enquire! 3 days Enquire! LEARN MORE ENQUIRE NOW!
ITIL Master Lagos Enquire! 5 days Enquire! LEARN MORE ENQUIRE NOW!

The Harrybaker Advantage

Most affordable fees

Our fees are at a bargain, considering what you will get.

Trusted & Approved

We are accredited by Peoplecert on behalf of AXELOS

Various delivery methods

Flexible learning mode available to best suit your preference.

Helpful resources

Resources are made available best learning experience.

Learn more about our learning modes

Get to understand how our courses work – from studying for exams to sitting your exam.

What is ITIL® 4?

ITIL formerly known as for Information Technology Infrastructure Library is regarded as the best practice guidance for IT Service Management.

The ITIL® framework has been around for a very long time and has gone through a lot of evolutionary change and updates from ITIL® v2 to v3 which was updated in 2011. The latest is the ITIL® 4 which was announced in 2018 and was officially released February 2019.

Please, visit our ‘What is ITIL® 4’ page to learn more about the new update

What are the ITIL 4 certification schemes?

The ITIL 4 Certification Scheme comprises of the following modules:
〉 ITIL Foundation
〉 ITIL Specialists:

〉 ITIL Specialist: Create, Deliver & Support
〉 ITIL Specialist: Drive Stakeholder
〉 ITIL Specialist: High-Velocity IT

〉 ITIL Strategist: Direct, Plan & Improve
〉 ITIL Leader: Digital & IT Strategy
〉 ITIL Master

Please, visit our ‘ITIL Certification scheme’ page to learn more.

Who should opt for this course?

ITIL Courses can be taken by anyone who is interested. However, to further elucidate this, we have classified the ITIL target audience into the following:

〉  Individuals starting their journey in service management
〉  ITSM Managers and aspiring ITSM Managers
〉  Individuals working with a strong interface with service delivery
〉  Existing ITIL qualification holders wishing to update their knowledge
〉  IT professionals or others working within an organization that has adopted and adapted
〉  ITIL and who needs to be informed about, or contribute to, ongoing service improvement.

What are the benefits of this course to me?

In addition to the fact that the ITIL certification is globally recognized, the certification is proof that you understand and that you can apply proven ITIL service management techniques in whatever environment you find yourself. As such, from increased employment prospects to improved self-confidence, this course opens you to endless opportunities.

Please, visit our ‘benefits of  ITIL 4page to learn more.

What are the benefits of this course to my organisation?

For organizations to remain relevant in this highly competitive world, they strive to deliver products and services to meet the customer’s ever-changing requirements. ITIL 4 framework is responsive to change and complexities. As a result, organizations who adopt it can stand the toughest times and challenges thereby enhancing their competitiveness.

Please, visit our ‘benefits of ITIL 4 page to learn more.

How do I get certified?

The organizations responsible for the ITIL qualifications are AXELOS and PeopleCert. AXELOS owns the ITIL qualification, while PeopleCert coordinates the ITIL  exams and certification. AXELOS and PeopleCert license organizations to conduct the ITIL training and exam. The organizations they accredit are also known as Accredited Training Organisations (ATO). Harrybaker Training is an ATO authorized to conduct both ITIL training and exams.

What is the ITIL® 4 training (classroom) plus exam about?

The ITIL® training plus exam is an instructor-led classroom training after which you will sit the ITIL® exam(s).

How does the training plus exam work for each level?

ITIL Foundation: The training lasts for 2 days after which you sit the exam on the 3rd day.
ITIL Specialist Modules: Further details on the training will be available in H2 2019!
〉 ITIL Strategist: Further details on the training will be available in H2 2019!
ITIL Leader: Further details on the training will be available in H2 2019!
〉 ITIL Master: Further details on the training will be available in H2 2019!

What does the fee cover?

The following, among others, are included in fee:

〉 Printed training slides
〉 Notepad and pen for jotting
〉 Workbook for practice
〉 Bag to put training materials
〉 Instructor-led classroom training
〉 Examination
〉 Breakfast and lunch
〉 Course completion certificate
〉 Pre- and Post-course support

How often is the ITIL® 4 training held?

Please, refer to the training schedule above.

How do I register for the training as an individual?

To register for the training, locate the training schedule on this page. On the schedule table, look for the training date you will like to attend, then click on “ENROL NOW”. Fill in your details, and we will get in contact you. You can as well send us a mail, text message or call us to register for the training.

However, your registration is not complete if you do not make payment. You can pay in full or in installments. If you choose to pay in installments, we expect you to complete payment before the training starts.

How do I register for the training as an organisation?

To register your staff for the training, look for the training schedule above. On the date you will like to attend the training, click the “ENROL NOW” button.

Fill in your details, and we will get in contact you. You can as well send us a mail, text message or call us to register for the training. In addition, you can send a purchase order to confirm that your delegates will be available.

Do you give discounts?

Considering how much we charge and what the fee covers (Please, check ‘what does the fee cover?’), our fees are already fully discounted. However, if you have up to 5 people, discount may apply.

Can I pay for the training in installments?

You can pay in installments. However, you should complete your payment before the start of the class.

When is the latest time to make payment?

Well, the latest time to make payment is today! Making payment is the only way to secure a space in any of our classes. In addition to this, when you make payment, we will grant you access to our ITIL® pre-course; this is to enable you study and practice in preparation for the class.

Can I miss a class?

We do not encourage our delegates to miss classes. However, If due to some unavoidable circumstances you miss a class, we have got you covered. Our trainers will be available to respond to your questions and also put you through the sections you missed, provided you agree a time with the trainer.

What kind of certificate will I get from Harrybaker after the ITIL® 4 training?

You will get a course completion certificate.

What will I learn if I take the ITIL® 4 course?

What you will learn is detailed in the ITIL syllabus for each level.

Please, visit our ITIL Resources’ page to download the syllabus.

When does the training start each day?

The training starts at 8.30 am each day. However, should there be a change, we will let you know in the joining instruction.

When does the training end each day?

The training ends by 5.00 pm each day. However, should there be a change, we will let you know in the joining instruction.

What time shall I arrive the training venue?

To be on a safer side, we advise that you arrive the venue 30 minutes before training starts.

What do I need to bring along to the training venue?

You don’t need to bring anything for the training. We will provide you with training and writing materials such as notepad, pen, printed training slides, etc. In addition, you will get a bag where you can put the training materials and other items.

Where do you hold the training?

Our training is global. However, our physical location is in Lagos. To hold a training session outside Lagos but within Nigeria, we require a minimum of 12 people. If training is outside Nigeria, we will have to agree on how it will work.

Should that be the case, we will definitely require more than 12 people.

Who will be my instructor?

Our instructors have several years of experience as trainers and as professionals. They understand the ITIL framework and how it applies to different organisations. It will interest you to know that the trainer who will be conducting the next ITIL 4 training is an ITIL Expert. You will agree that getting such a trainer is hard.

Also, he is not just experienced in the ITSM field he is also a Project Management Professional who has other project-related qualifications such as portfolio management, programme management, ITIL® 4 to name a few. This allows him to explain each concept with ease, as he knows how each of the concepts interrelate.Consequently, it is easy for them to teach the course in the most practicable way.

Click here to see our lead instructor’s profile

What kind of certificate will I get from the coordinating body?

If successful in the exam, you will get an electronic certificate from the coordinating body.

Can I get a document to help me get approval from my organisation?

We can help you with documents such as invoice, course enrolment letter, registration letter, etc. that will fast-track the process of you attending the training.

Do you guide on exam registration?

We are accredited by AXELOS and Peoplecert to conduct the ITIL® 4 training and exam. Therefore, we are responsible for exam booking and registration. In other words, you do not have to worry about the exam registration.

Which global exam does the training and exam fee cover?

The training fee covers the ITIL® 4 exams.

What do I get before the training?

Once you make payment;

We will grant you access to our pre-course eLearning which comprises of bit-sized videos, quizzes, practise questions and mock exam for study and exam practice

We will send you joining Instruction which confirms your enrolment for the course. Apart from that, the joining instruction contains every other thing you need to know about the training.

What do I get after the training?

After the training, you will get:
Course completion certificate
〉 Ongoing support

Will I get an official ITIL® 4 manual?

No. To get your own copy of the ITIL® 4 manual, you will have to buy it separately from us or order it online from AXELOS.

Is the training enough for me to pass the exam?

Yes it is. We structured our training in a unique way to help you understand the course. As such, the training process is in three phases.

Firstly, we will share with you our pre-course (before the training). The pre-course familiarises you with the definitions, concepts, terminologies used in ITIL® to prepare you adequately for the class.

Secondly, you will attend our instructor-led classroom training which covers entire ITIL® syllabus. During the training, we will give you printed training slides so that you can know where we are at any given point. We cherish “Learning by doing” and we strongly believe in this quote by Benjamin Franklin “Tell me and I forget, teach me and I may remember, involve me and I learn.” As such, you will engage in group activities to put what you have learned to practice.

Moreover, our trainers avoid ‘death by PowerPoint’ by making use of flip charts and whiteboard to explain each concept. Also, they are ever-ready to answer your questions that may arise from your industry-specific or organisation-specific scenarios, personal studies using the e-Learning, or what is being taught in class. Again, they can answer your questions because they are knowledgeable and experienced.

However, if after the training you are not comfortable sitting your exam, you can elect to defer it to a later date. All you have to do is to give us a notice of at least three days before your preferred exam date.

Who has Harrybaker conducted the ITIL® 4 training for?

We have trained ITSM Managers, aspiring managers and various individuals who work in different organizations and sectors. Also, we have our corporate clients in different sectors such as manufacturing, IT, financial services amongst others.

We have trained ITSM Managers, aspiring managers and various individuals who work in different organisations and sectors. Also, we

have our corporate clients in different sectors such as manufacturing, IT, financial services amongst others.

For how long has Harrybaker been training ITIL® 4?

We have been training this course for more than 5 years. It will interest you to know that we have an outstanding success rate of over 98%.

Why should I choose Harrybaker for this course?

Below highlights the reasons why you should choose us:

Global accreditation: We are accredited by AXELOS and PeopleCert to conduct the ITIL® training and examination.

Pre-course eLearning access: Once you make financial commitment towards the training, we will grant you access to our pre-course. Our ITIL® eLearning covers the ITIL® Foundation and Practitioner syllabus. Moreso, it will familiarise you with the concept, terminologies, definitions, etc. in project management that will be taught in class.

Expert and experienced trainers: Our instructors have several years of experience as trainers and as professionals. They understand the ITIL framework and how it applies to different organisations. It will interest you to know that the trainer who will be conducting the next ITIL 4 training is an ITIL Expert. You will agree that getting such a trainer is hard. Also, he is not just experienced in the ITSM field he is also a Project Management Professional who has other project-related qualifications such as portfolio management, programme management, ITIL® 4 to name a few. This allows him to explain each concept with ease, as he knows how each of the concepts interrelates. Consequently, it is easy for them to teach the course in the most practical way.
Apart from passing the ITIL® 4 exams, you will equally learn from his experience.

Engaging lectures: Our trainers make sure they avoid death by PowerPoint (they don’t just read PowerPoint slides). They make use of flip charts and whiteboards to explain each concept in a practical and understandable fashion.

Your involvement: We strongly believe in this quote by Benjamin Franklin which states: “Tell me and I forget, teach me and I may remember, involve me and I learn”; To this end, we engage you in a series of group work and activities.

Room to ask questions: Our instructors are ever-ready to answer your questions. The questions could arise from your industry-specific or organisation-specific scenarios, personal studies or what is being taught in class. Again, they can answer your questions because they are knowledgeable and experienced.

Networking opportunity: Due to the quality of our training, informed professionals choose us. You will have the chance to meet these professionals from different walks of life. This will in turn help you build your professional network.

Ongoing support: We do not see our delegates as customers. We see our delegates as our friends. After the training, you are feel free to ask us anything.

How do I make payment for Classroom training?

You can make payment in full or in instalment via:
〉 Direct cash payment at the office
〉 Online transfer or Bank deposit to our corporate bank account:

Bank: First Bank of Nigeria Plc.
Account name: Harrybaker Training Institute
Account number: 2027165186
Branch: Lekki, Lagos

Can I get a refund after making payment?

Click here to see our refund policy.

Can I come to your office to make enquiries?

We ensure that we respond to all enquiries and specific questions the best way we can . You can always reach us via phone calls, mails, chats, text messages, etc. As such, you may not have to come to our office to make enquiries.

However, if you still feel the need to come to our office, you can come in any day of the week during working hours. Should you want to come on a weekend, you need to inform us. This is to ensure someone is available to attend to you.

What support is available?

Tutor support
If there is any concept you find difficult to understand while studying, do not hesitate to reach us via support@harrybakertraining.com

Ongoing support
If you have any concerns or issues, feel free to let us know and we will be happy to help.

Are you accredited by the coordinating body?

Yes, we are accredited by AXELOS to conduct the ITIL 4 training and exam

Customized/in-house training for organizations

Are you in need of clarification and/or customized training for your team or organization? Are you interested in getting quality training for your team at a discounted rate?
You are at the right place. Click on the button below to complete a form and we will get back to you!

Meet our trainer

Deji Ariyo

Lead trainer

Qualifications 

B.Sc, MBA [Cranfield], PRINCE2®, PMP®, ITIL® Expert, MSP®, MoP®, M_o_R®, P3O®, MoV®, PPS®, PMD Pro®, Certified Facilitator, Lean Six Sigma Certified).

Work Experience

Deji is a result-driven Project Director with over 17 years of delivering value to organizations such as: Murray international Group, BskyB, Vodafone, Charteris Plc, CDA Solutions, ChevronTexaco, Gateway Bank and UACN

He is also an international coach, mentor, consultant and trainer in Change Management, who has driven the skills and expertise in PPM (Portfolio, Programme, Project, Risk and Value Management) and ITSM (IT Service Management and Governance) for over 15 years.

Trusted by these fantastic organisations!

Recent customers’ success stories

I felt like an IT Professional after the training.  I am ready to take up any challenge as it comes. Surprisingly, I am a Chartered Accountant willing to expand my career into IT. Mr Deji really did a good job!
OMONE E. AKHIGBE
In all, the training was fantastic! The training was truly educative, tinged with some bits of humour and positively impactful to my personal life and career.
TOLULOPE POPOOLA
The trainer is brilliant and exceptional. My experience was great, thanks to Mr Deji – the trainer
SILIFAT ADEYEMO
This is a great training institute that needs to be showcased! The knowledge I received was worth more than I paid for and I am satisfied that I was able to achieve all I set out to achieve from the training.
ODUDE ADEBUKUNOLA
The Lead Trainer -Deji is one of the excellent trainers I have seen. The training was delivered effectively and the method of delivery was excellent.
BHARAT SONI
I thoroughly enjoyed the training. The trainer is exceedingly knowledgeable, entertaining and very skilled at imparting knowledge. The HARRYBAKER team took very good care of us as well. Money well spent, I must say!
SINGTO SARO-WIWA

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Address: Seacroft Court | 1, Jide Sawyerr drive  | 2nd Roundabout (Maruwa Busstop) | Lekki | Lagos | Nigeria, E-mail: info@harrybakertraining.com, Telephone: +234 (0) 802 839 1360

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