ITIL 4 formerly known as for Information Technology Infrastructure Library is regarded as the best practice guidance for IT Service Management.
The ITIL® framework has been around for a very long time. It has gone through a lot of evolutionary change and updates and the latest is the ITIL® 4. ITIL® 4 was announced in 2018 and was officially released February 2019.
The ITIL® 4 enables IT teams, to continue their vital role in modern business strategy. It expands on the previous versions, supporting existing investments in ITIL®, and provides a full-service digital operating model for delivering and operating tech-enabled products and services.
What this means is that it supports emerging technologies, such as robotics and A.I, by offering more practical and flexible support as technologies continue to develop. Although it still retains all the best bits from the previous version, ITIL® 4 will place a much greater emphasis on working holistically, especially when it comes to products and services delivery, and on the importance of working collaboratively.
The main components of the ITIL® 4 framework are the
> ITIL Service Value System and
> The Four dimensions model.