ITIL® v3 – Training and Exam

  ITIL® is the  best  and most widely used  IT Service Management (ITSM) framework in the world

  ITIL® is used in over 150 countries to deliver quality services

  Over  2 million are ITIL®-qualified globally

  Over 80% of certified individuals find it valuable in their roles and careers

ITIL® 4 IS HERE!

The long wait is almost over! The ITIL® 4 update is released officially February, 28 2019

Want to know more about the ITIL® 4 update?

Get started now!

Choose your path



ITIL® Classroom Training Course

Enroll for interactive classroom sessions and learn from qualified, certified and accredited trainers

From only ₦200,000



ITIL®  Self-paced eLearning Course

Enrol for our self-paced ITIL® eLearning course and study at your own convenience anywhere you are.

From only ₦40,000



ITIL® Certification Examination

Get to know all about registering for ITIL® exam and sitting the ITIL® certification exam

From only ₦85,000

Enrol for a course

Choose the one that suits your requirements from our range of options.

COURSE TYPE PRICE DATE (2019) BOOK NOW!
ITIL Foundation Training and exam ₦200,000 May 27 - 29 ENROL NOW!
ITIL Service Operation Training and exam ₦240,000 Enquire! ENROL NOW!
ITIL Service Strategy Training and exam ₦240,000 Enquire! ENQUIRE NOW!
ITIL Service Strategy Training and exam ₦240,000 Enquire! ENQUIRE NOW!
ITIL Service Transition Training and exam ₦240,000 Enquire! ENQUIRE NOW!
ITIL Continual Service Improvement Training and exam ₦240,000 Enquire! ENQUIRE NOW!
ITIL Operational Support and Analysis Training and exam ₦240,000 Enquire! ENQUIRE NOW!
ITIL Planning, Protection and Optimization Training and exam ₦240,000 Enquire! ENQUIRE NOW!
ITIL Release, Control and Validation Training and exam ₦240,000 Enquire! ENQUIRE NOW!
ITIL Service Offerings and Agreements Training and exam ₦240,000 Enquire! ENQUIRE NOW!
ITIL Managing Across the Lifecycle Training and exam ₦350,000 Enquire! ENQUIRE NOW!
COURSE TYPE PRICE DATE (2019) BOOK NOW!
COURSE TYPE AMOUNT ELEARNING ACCESS EXAM INCLUDED ENROL NOW
ITIL Foundation eLearning ₦40,000 180 days NO ENROL NOW
ITIL Practitioner eLearning ₦40,000 180 days NO ENROL NOW
ITIL Service Strategy eLearning ₦50,000 180 days NO ENROL NOW
ITIL Service Design eLearning ₦50,000 180 days NO ENROL NOW
ITIL Service Transition eLearning ₦50,000 180 days NO ENROL NOW
ITIL Service Operation eLearning ₦50,000 180 days NO ENROL NOW
ITIL Continual Service Improvement eLearning ₦50,000 180 days NO ENROL NOW
ITIL Planning, Protection and Optimization eLearning ₦50,000 180 days NO ENROL NOW
ITIL Service Offerings and Agreements eLearning ₦50,000 180 days NO ENROL NOW
ITIL Release, Control and Validation eLearning ₦50,000 180 days NO ENROL NOW
ITIL Operational Support & Analysis eLearning ₦50,000 180 days NO ENROL NOW
ITIL Managing Across the Lifecycle eLearning ₦70,000 180 days NO ENROL NOW
COURSE TYPE AMOUNT ELEARNING ACCESS TRAINING INCLUDED ENROL NOW
ITIL Foundation Exam ₦85,000 7 days NO ENROL NOW
ITIL Service Strategy Exam ₦135,000 7 days NO ENROL NOW
ITIL Service Design Exam ₦135,000 7 days NO ENROL NOW
ITIL Service Transition Exam ₦135,000 7 days NO ENROL NOW
ITIL Service Operation Exam ₦135,000 7 days NO ENROL NOW
ITIL Continual Service Improvement Exam ₦135,000 7 days NO ENROL NOW
ITIL Planning, Protection and Optimization Exam ₦135,000 7 days NO ENROL NOW
ITIL Service Offerings and Agreements Exam ₦135,000 7 days NO ENROL NOW
ITIL Release, Control and Validation Exam ₦135,000 7 days NO ENROL NOW
ITIL Operational Support & Analysis Exam ₦135,000 7 days NO ENROL NOW
ITIL Managing Across the Lifecycle Exam ₦135,000 7 days NO ENROL NOW

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We are accredited by Peoplecert on behalf of AXELOS

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Flexible learning mode available to best suit your preference.

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Learn more about our learning modes

Get to understand how our courses work – from studying for exams to sitting your exam.

What is ITIL?

A proper answer to the question of what is ITIL® should start by the expansion or definition of the term ITIL®. The word ITIL® is formerly an acronym for Information Technology and Infrastructure Library. However, its evolution over the years has made it possible for it to be seen as a word and not as an acronym.

The ITIL® methodology can be explained as a framework that uses an integrated set of best-practice processes to select, plan and deliver quality IT services to customers. The essence of ITIL® is to improve efficiency in delivering value to customers by aligning the IT resources with the organizational needs and also create a framework for future operations.

ITIL® describes the processes, procedures, tasks etc. that are not specific to certain organizations but can be applied to deliver quality and timely value. It also helps organizations maintain a minimum level of competency.

History of ITIL

The ITIL® history is one of the fascinating histories of the IT world you can ever read. ITIL®, which used to be an acronym for information technology infrastructure library started its journey at the end of the 1980s.

ITIL history started with the dissatisfaction of the British government with the level of IT services provided at that time. The central computer and telecommunication agency (CCTA) which is now known as the office of Government commerce (OGC) had to develop a framework for efficient and quality IT services, at the same time reduces cost. This resulted in the birth of ITIL®.

A big part of the ITIL® history is the fact that its earliest version was referred to as GITIM (Government Information Technology Infrastructure Management). GITIM was very different from the ITIL® we have now, though the concept of IT management and focus on service and delivery is quite similar.

The year 1990 is a big year in ITIL® history. Large organizations and government agencies started adopting the framework to improve their IT services and delivery. ITIL gradually increased in popularity, as it was being used in both government and non-government organizations in the UK, USA and the world over.

The year 2000 marked another turning point in the ITIL® history. The CCTA merged into the office for Government office, OGC. In the same year, Microsoft adopted ITIL® as a tool to develop a proprietary Microsoft Operations Framework (MOF).

Another remarkable event in the ITIL® history took place in 2001, when the version 2 of ITIL® was released. This version was an upgrade, as the service support and service delivery books were reshuffled and redeveloped into nine (9) logical sets which is more concise and usable format. In the following years, ITIL® became the most widely accepted IT service management framework adopted by organizations.

In 2006, the version2 of ITIL® glossary was published. 2007 is another great year in the history of ITIL®; May 2007 birthed the issuance of the version 3 of ITIL® which is also known as the ITIL® refresh project. This version is another upgrade and it consists of 26 processes and functions, grouped into 5 volumes. The upgrade emphasizes a life-cycle approach to service management and the integration of IT business. This upgrade is now known as the ITIL® 2007 edition.

The OGC announced in 2009, that the ITIL® version2 certification would be withdrawn and they launched a consultation as per how to proceed.

The history of ITIL® changed again in 2011. The 2011 edition was published in July, as an update to the version published in 2007. It was aimed at resolving the errors and inconsistencies in the text and diagrams across the suite.

After the consolidation of the OGC into the cabinet office, they are no longer regarded as the owner of ITIL® anymore.

ITIL® is an answer to the question of delivering better IT services.

Benefits of ITIL

BENEFITS OF ITIL® TO ORGANIZATIONS

〉 ITIL® provides a perfect framework that helps organizations to identify, plan, deliver and support IT services.
〉 It is adaptable and applicable to any form of business or organization.
〉 IT helps to greatly reduce cost and by establishing cost-effective systems for managing services demands.
〉 It grants organizations a competitive advantage as it helps to reduce cycle time for projects and changes by 30-50%.
〉 Effectively manage risks from unforeseen or late changes and also prevents service disruption failure.

BENEFITS OF ITIL® INDIVIDUALS

〉 ITIL® certification increases individual’s prospects
〉 It sharpens individual’s skill making him a sought after ITSM Professional
〉 It educates individuals with all the ITSM common languages and usability.
〉 It is one sure way for IT Personnel increase their income
〉 It empowers you to manage business risks and also have a great customer relationship.

ITIL Qualifications

The ITIL v3 Qualifications can be simply understood as those channels through which the knowledge of the ITIL v3 Framework is communicated to individuals or organizations that desires to become ITIL v3 certified.

ITIL v3 Qualifications can be said to be six (6) in number. Each of these qualifications offers different level of knowledge according to the ITIL v3 Framework. These qualifications are:

〉  ITIL Foundation
〉  ITIL Practitioner
〉  ITIL Intermediate : This is further classified into two streams, namely:

〉  ITIL Service Life-cycle stream:

ITIL Service Strategy
ITIL Service Design
ITIL Service Transition
ITIL Service Operation
ITIL Continual Service Improvement.

〉 ITIL Capability stream:

Operational Support and Analysis (OSA)
Planning, Protection, and Optimization (PPO)
Release, Control, and Validation (RCV)
Service Offerings and Agreements (SOA).

〉  ITIL MALC
〉  ITIL Expert
〉  ITIL Master.

ITIL Accreditation

Harrybaker Training institute is fully accredited by AXELOS– the copyright owner of the course, and Peoplecert  a licensed examination body.

Where has ITIL® been used

The importance and versatility of the ITIL® Framework has made it possible for many organizations to adopt it. As long as the organization has an IT department or uses IT for its operation, it can easily adopt ITIL®. ITIL® has been used in numerous places, but we will just name a few:

〉  Computer industry
〉  Telecommunication industry
〉  Electrical industry
〉  Media
〉  Construction industry etc

ITIL v3 Framework

The success of the ITIL® framework adoption is predicated on having a full grasp of the ITIL® Methodology. The ITIL® Methodology (which is classified into seven (7) ) talks about the flow operation of the ITIL® framework and this includes the following:

Service delivery

Service delivery involves all the processes necessary for the successful planning and delivery of quality IT services, and also considers the long term processes associated with improving the quality of IT services delivered to customers. It involves the following:

IT Financial Management
Capacity Management
〉 Availability Management
IT Continuity Management
Service Level Management
〉 Service Support

Service support concerns the processes involved in the day-in, day-out support and maintenance activities involved in the provision of quality IT services. It includes the following:

Change Management
〉 Release Management
Problem Management
Incident Management
〉 Configuration Management
Service Desk
Planning to Implement Service Management

As the title implies, this entails the proper examination of the challenges and activities involved in the planning, implementing, and improving IT service management processes within an organization. It also tackles the challenges facing cultural and organizational change, the development of a vision and strategy, and provides the best suited method of approach.

Security Management:

Security management involves observing the process of planning and managing a well-structured level of security for information and IT services within an organization. This also involves all aspects of security incidents, the assessment and management of risks and vulnerabilities. It also presents or suggest the implementation of cost-justifiable measures.

Information and Communications Technology (ICT) Infrastructure Management:

This part of ITIL® methodology covers all aspects of ICT infrastructure management from the identification of business requirements through the procurement process, to the testing, installation, deployment, and ongoing operation and optimization of ICT components and IT services. It involves the following processes:

〉 Network service Management
〉 Operations Management
〉 Management of local processors
〉 Computer installation and acceptance
〉 Systems Management

The Business Perspective:

The business perspective provides a perspective as the title suggests or guidance to help IT personnel understand how they can contribute to business objectives within their organizations. It also guides them on how their roles and services can be properly aligned to the immediate need of their organization.

Application Management:

Application Management details how to manage applications from the initial business requirement through all the stages in the application life-cycle, up to retirement. It defines the necessity of ensuring that IT projects and strategies are strictly aligned with those of the business through the application life-cycle.

ITIL Process Model

The ITIL® Process Model details how the ITIL® Methodology works from one phase or stage to the other until the model runs its full course. The ITIL® Process model can also be referred to as the ITIL® service life-cycle or ITIL® framework and it comprise of the following components:

〉 ITIL® Service strategy
〉 ITIL® Service Design
〉 ITIL® Service Transition
〉 ITIL® Service Operation
〉 ITIL® Continual Service Improvement

The five components listed above are made up of subcategories such as Financial management, Change management, Incident management, Events management, Capacity management, Availability management, Supplier management, Demand management etc.

All of the components of the ITIL® Process model makes an effective Information Technology Service Management (ITSM) possible.

ITIL® has been identified across various service industries to aid efficient and effective quality service delivery to IT users. Thus, a proper understanding of the ITIL® Process Model gives an individual perspective to each component inherent in the model/framework.

What is the ITIL® training (classroom) plus exam about?

The ITIL® training plus exam is an instructor-led classroom training after which you will sit the ITIL® exam(s).

How does the training plus exam work for each level?

ITIL Foundation: This is a 2-day training after which the exam is sat on the third day.
 ITIL Intermediates (Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement; Operational Support and Analysis; Planning, Protection and Optimization; Release, Control and Validation; Service Offerings and Agreements): This is a 2-day training after which the exam is sat on the third day.

ITIL Managing Across the Lifecycle: This is a 4-day training after which the exam is sat on the fifth day

 

However, you can defer your exam if you are not ready to sit it immediately after the training. When you are ready to take the exam, all you have to do is to give us a notice of up to three days before your preferred exam date to book your exam.

What does the fee cover?

The following, among others, are included in fee:

〉 Pre-course eLearning access to study before the class
〉 Printed training slides
〉 Notepad and pen for jotting
〉 Workbook for practice
〉 Bag to put training materials
〉 Instructor-led classroom training
〉 Examination
〉 Breakfast and lunch
〉 Course completion certificate
〉 Pre- and Post-course support

How often is the ITIL® training held?

Please, refer to the training schedule above.

How do I register for the training as an individual?

To register for the training, locate the training schedule on this page. On the schedule table, look for the training date you will like to attend, then click on “ENROL NOW”. Fill in your details, and we will get in contact you. You can as well send us a mail, text message or call us to register for the training.

However, your registration is not complete if you do not make payment. You can pay in full or in installments. If you choose to pay in installments, we expect you to complete payment before the training starts.

How do I register for the training as an organisation?

To register your staff for the training, look for the training schedule above. On the date you will like to attend the training, click the “ENROL NOW” button.

Fill in your details, and we will get in contact you. You can as well send us a mail, text message or call us to register for the training. In addition, you can send a purchase order to confirm that your delegates will be available.

Do you give discounts?

Considering how much we charge and what the fee covers (Please, check ‘what does the fee cover?’), our fees are already fully discounted. However, if you have up to 5 people, discount may apply.

Can I pay for the training in installments?

You can pay in installments. However, you should complete your payment before the start of the class.

When is the latest time to make payment?

Well, the latest time to make payment is today! Making payment is the only way to secure a space in any of our classes. In addition to this, when you make payment, we will grant you access to our PRINCE2® pre-course; this is to enable you study and practice in preparation for the class.

Can I miss a class?

We do not encourage our delegates to miss classes. However, If due to some unavoidable circumstances you miss a class, we have got you covered. Our trainers will be available to respond to your questions and also put you through the sections you missed, provided you agree a time with the trainer.

What kind of certificate will I get from Harrybaker after the ITIL® training?

You will get a course completion certificate.

What will I learn if I take the ITIL® course?

What you will learn is detailed in the ITIL syllabus for each level.

Please, visit our ITIL Resources’ page to download the syllabus.

When does the training start each day?

The training starts at 8.30 am each day. However, should there be a change, we will let you know in the joining instruction.

When does the training end each day?

The training ends by 5.00 pm each day. However, should there be a change, we will let you know in the joining instruction.

What time shall I arrive the training venue?

To be on a safer side, we advise that you arrive the venue 30 minutes before training starts.

What do I need to bring along to the training venue?

You don’t need to bring anything for the training. We will provide you with training and writing materials such as notepad, pen, printed training slides, etc. In addition, you will get a bag where you can put the training materials and other items.

Where do you hold the training?

Our training is global. However, our physical location is in Lagos. To hold a training session outside Lagos but within Nigeria, we require a minimum of 12 people. If training is outside Nigeria, we will have to agree on how it will work.

Should that be the case, we will definitely require more than 12 people.

Who will be my instructor?

Our instructors have several years of experience as trainers and as professionals. They understand the ITIL framework and how it applies to different organisations. It will interest you to know that the trainer who will be conducting the next ITIL 4 training is an ITIL Expert. You will agree that getting such a trainer is hard. Also, he is not just experienced in the ITSM field he is also a Project Management Professional who has other project-related qualifications such as portfolio management, programme management, ITIL® 4 to name a few. This allows him to explain each concept with ease, as he knows how each of the concepts interrelate.Consequently, it is easy for them to teach the course in the most practicable way.

Click here to see our lead instructor’s profile

What kind of certificate will I get from the coordinating body?

If successful in the exam, you will get an electronic certificate which will be made available on your account with the exam institute. But you can request for the hard copy certificate for $40 via post but fast delivery cannot be guaranteed. If you wish to get it through a courier service, it will cost you extra $35, making a total of $75

Can I get a document to help me get approval from my organisation?

We can help you with documents such as invoice, course enrolment letter, registration letter, etc. that will fast-track the process of you attending the training.

Do you guide on exam registration?

We are accredited by AXELOS and Peoplecert to conduct the ITIL® 4 training and exam. Therefore, we are responsible for exam booking and registration. In other words, you do not have to worry about the exam registration.

Which global exam does the training and exam fee cover?

The training fee covers the ITIL® 4 exams.

What do I get before the training?

Once you make payment;

We will grant you access to our pre-course eLearning which comprises of bit-sized videos, quizzes, practise questions and mock exam for study and exam practice

We will send you joining Instruction which confirms your enrolment for the course. Apart from that, the joining instruction contains every other thing you need to know about the training.

What do I get after the training?

After the training, you will get:
Course completion certificate
〉 Ongoing support

Will I get an official ITIL® manual?

No. To get your own copy of the ITIL manual, you will have to buy it separately from us or order it online from AXELOS.

Is the training enough for me to pass the exam?

Yes it is. We structured our training in a unique way to help you understand the course. As such, the training process is in three phases.

Firstly, we will share with you our pre-course (before the training). The pre-course familiarises you with the definitions, concepts, terminologies used in PRINCE2® to prepare you adequately for the class.

Secondly, you will attend our instructor-led classroom training which covers entire PRINCE2® syllabus. During the training, we will give you printed training slides so that you can know where we are at any given point. We cherish “Learning by doing” and we strongly believe in this quote by Benjamin Franklin “Tell me and I forget, teach me and I may remember, involve me and I learn.” As such, you will engage in group activities to put what you have learned to practice.

Moreover, our trainers avoid ‘death by PowerPoint’ by making use of flip charts and whiteboard to explain each concept. Also, they are ever-ready to answer your questions that may arise from your industry-specific or organisation-specific scenarios, personal studies using the e-Learning, or what is being taught in class. Again, they can answer your questions because they are knowledgeable and experienced.

However, if after the training you are not comfortable sitting your exam, you can elect to defer it to a later date. All you have to do is to give us a notice of at least three days before your preferred exam date.

Who has Harrybaker conducted the ITIL® training for?

We have trained ITSM Managers, aspiring managers and various individuals who work in different organizations and sectors. Also, we have our corporate clients in different sectors such as manufacturing, IT, financial services amongst others.

We have trained ITSM Managers, aspiring managers and various individuals who work in different organisations and sectors. Also, we

have our corporate clients in different sectors such as manufacturing, IT, financial services amongst others.

For how long has Harrybaker been training ITIL®?

We have been training this course for more than 5 years. It will interest you to know that we have an outstanding success rate of over 98%.

Why should I choose Harrybaker for this course?

Below highlights the reasons why you should choose us:

Global accreditation: We are accredited by AXELOS and PeopleCert to conduct the PRINCE2® training and examination.

Pre-course eLearning access: Once you make financial commitment towards the training, we will grant you access to our pre-course. Our PRINCE2® eLearning covers the PRINCE2® Foundation and Practitioner syllabus. Moreso, it will familiarise you with the concept, terminologies, definitions, etc. in project management that will be taught in class.

Expert and experienced trainers: Our instructors have several years of experience as trainers and as professionals. They understand the ITIL framework and how it applies to different organisations. It will interest you to know that the trainer who will be conducting the next ITIL 4 training is an ITIL Expert. You will agree that getting such a trainer is hard. Also, he is not just experienced in the ITSM field he is also a Project Management Professional who has other project-related qualifications such as portfolio management, programme management, ITIL® 4 to name a few. This allows him to explain each concept with ease, as he knows how each of the concepts interrelates. Consequently, it is easy for them to teach the course in the most practical way.
Apart from passing the ITIL® 4 exams, you will equally learn from his experience.

Engaging lectures: Our trainers make sure they avoid death by PowerPoint (they don’t just read PowerPoint slides). They make use of flip charts and whiteboards to explain each concept in a practical and understandable fashion.

Your involvement: We strongly believe in this quote by Benjamin Franklin which states: “Tell me and I forget, teach me and I may remember, involve me and I learn”; To this end, we engage you in a series of group work and activities.

Room to ask questions: Our instructors are ever-ready to answer your questions. The questions could arise from your industry-specific or organisation-specific scenarios, personal studies or what is being taught in class. Again, they can answer your questions because they are knowledgeable and experienced.

Networking opportunity: Due to the quality of our training, informed professionals choose us. You will have the chance to meet these professionals from different walks of life. This will in turn help you build your professional network.

Ongoing support: We do not see our delegates as customers. We see our delegates as our friends. After the training, you are feel free to ask us anything.

What is the eLearning made up of?

Our self-paced eLearning is highly engaging multimedia that contains the following:
Animated images & graphics with quality voice-over (which helps illustrate what is being said).
〉 Play, stop and pause that puts you in total control of your learning
〉 Quizzes with different question styles that help to test your understanding
〉 Exam practice questions that will familiarize you with the real exam.
〉 Progress monitoring (which keeps tab on how your learning is going)
〉 Excellent Instructor support

This eLearning covers the entire PRINCE2® syllabus. As a matter of fact, most people who studied with the eLearning alone ended up passing the PRINCE2® exam.

Don’t just take my word for it, click here to request for our free trial or call us to make a request.

How do I access the ITIL® eLearning?

The ITIL eLearning is only accessible online. As such, you need internet connection. The advantage is that it can be accessed from any locations, and on different devices (PC, tablet, phone, etc.).

How do I subscribe for the eLearning?

Subscribing only requires you to make payment. Once we confirm your payment, you will be sent your login details which gives you access to our learning portal to study.

Can I pay for the ITIL® eLearning access in instalment?

Yes, you can make payment in installment. However, access to the eLearning will not be granted until full payment is made.

What do I get after subscribing for the eLearning?

What you will get after subscribing for the eLearning include the following:
eLearning access for 180 days (6 months)
〉 Practice questions and end-of-section quizzes to aid your understanding of what you are learning
〉 Exam registration support

Is the ITIL® exam included in the eLearning fee?

No, the examination fee is not included.

Do I need a special device to access the content of your eLearning?

No, you do not need any special device. You can access the eLearning content on different devices (e.g. PC, tablet, phone, etc.).

What do I do if I am unable to access the eLearning content?

Although this happens on a rare case, do not hesitate to send us a mail or call us should you find it difficult to login or any other issue for that matter.

After completing the eLearning course, will I get a course completion certificate?

Yes, you will get a course completion certificate from us at the successful completion of the eLearning.

What kind of certificate will I get from Harrybaker after the ITIL® course?

You will get a course completion certificate from HARRYBAKER

How will I receive my course completion certificate?

You will receive your course completion certificate via mail. Should you want a hard-copy, you can come to our office to pick it up.

Is the eLearning enough to prepare for the exam?

Yes! As a matter of fact, we’ve had delegates who used the eLearning alone to prepare for the exam and actually passed. So, you have nothing to worry about.

Why should I take the Harrybaker ITIL® online learning?

The following are some of the reasons why our ITIL eLearning is good for you:

Self-paced:
Truth is, everybody learns at different paces. With our eLearning, you can learn at your pace and location. As in the case of the traditional classroom training, information is expected to be absorbed too quickly. Using our eLearning allows for information absorption without being pushed ahead too quickly, as you can pause, stop, play and even go through the contents over again.

Better assimilation:
One great advantage of self-pacing is that, it greatly improves memory performance, particularly when a learner allocates more time to the more difficult aspect of the material. Scientifically, this was validated a few years ago in an interesting study on self-paced learning by Jonathan Tullis and Aaron Benjamin. As a matter of fact, most people who have used our ITIL eLearning in the past went on to pass the exam, as they had more time to study, assimilate and practice questions.

Convenience:
Our Elearning can be accessed on different devices and at different locations. You can study from anywhere and at any time. As such, you can fit it into your work schedule, and you do not need to travel as in the case of classroom training.

Quality:
Our ITIL eLearning was scripted by our lead trainer, who is experienced when it comes to Project Management. Therefore, you can be rest-assured that our ITIL eLearning is of good quality. If you opt for a classroom training elsewhere, you might not get up to the quality of our eLearning, as those who will train you might not know as much as he does.

What are the advantages of classroom over eLearning?
In all, I can only identify two advantages which are:

Immediate feedback: if you attend the classroom training, you can ask the instructor a question and get an immediate feedback. However, we have provided a remedy to this in form of our ‘Tutor support’. This is to say that you can ask your questions via mail and our instructors will provide you with feedback within a reasonable time period (within 2 working days).

Interaction with others: Another thing you can miss when you opt for the eLearning is interaction with other delegates..

Can I cancel or change my eLearning subscription?

No, this is not allowed.

Do you guide on exam registration?

Yes, as an Accredited Training Organisation, we conduct both training and exam. You can sit you exam with us , while we handle your exam booking. The only thing you need to do is to sit the exam.

To know more about the ITIL® exam only option, click here

What does exam only option mean?

The exam only option is for those who just want to sit the ITIL® exam only. It does not include classroom training. To take the ITIL training, you will have to attend a classroom training.

How does the exam only option work?

Once payment is made for the exam only, we’ll grant you access to our self-paced eLearning (which is accessible via our online learning portal) for 7 days after which you can sit your exam at your own preferred date.

The features of our eLearning are highlighted below:
Our eLearning contains audio (scripted by our Lead trainer) and visual (which illustrates what is being said by the instructor with animated graphics and images – this aids understanding as you can relate to what is being said. It is highly engaging, as it is not someone reading over slides.), quizzes (which helps to test your understanding of the concepts in each of the sections covered) and exam practice questions (that will help you prepare for the exam).

The eLearning covers the entire ITIL® syllabus. The eLearning can be accessed from any part of the world, on any device; be it mobile, tab or PC.

What are the levels of the exam?

The ITIL v3 exam levels are:

ITIL Foundation
ITIL Intermediates
ITIL Managing Across the Lifecycle
ITIL Expert
ITIL Master

How do I register for the exam?

You do not need to worry about the exam registration or booking. Upon confirmation of your payment , we’ll book your exam.

However, we need up to three days prior notice before the date you want to sit your exam. This is to enable us book your exam.

Will I get any notification from the exam body?

Yes. Once your exam is booked, you’ll get a mail from the exam institute. The mail will notify you of your exam booking. Upon the receipt of this notification, you are expected to create an account with the Exam Institute- PeopleCert by filling in some details such as full name, date of birth, place of work and address.

What is the cost of the exam(s)?

Please, refer to the pricing table above

Are there prerequisites for taking the exam?

The ITIL® v3 Exam prerequisites or eligibility criteria are the necessary requirements that the prospective ITIL candidates must fulfill before qualifying to take any of the ITIL® Certification exams. Since the ITIL certifications are in different, the eligibility criteria are also different and they include:

ITIL® Foundation

Eligibility Criteria

This level of ITIL certification has no specific perquisite/eligibility as it is the entry level.

ITIL® Practitioner

Eligibility Criteria

This requires that you hold an ITIL® foundation certification to qualify.

ITIL® Intermediate

Eligibility Criteria for ITIL® Intermediate service lifecycle

2 credits from the ITIL® Foundation certification examination.
21 contact hours of instruction for the syllabus with an accredited training organization.
Two years of work experience in ITSM is recommended

Eligibility Criteria for ITIL® Intermediate service capability

2 credits from the ITIL® Foundation certification examination.
30 contact hours of instruction for the syllabus with an accredited training organization.
Two years of work experience in ITSM is recommended.

ITIL® Managing Across the Lifecycle (MALC)

Eligibility Criteria

17 credits, which represents a balanced study of ITIL® concepts.
These 17 credits are made up of:
2 credits from ITIL® Foundation and
A minimum of 15 credits from ITIL® Intermediate Service Lifecycle/Service Capability or complementary qualifications.
Have at least 30 hours of formal instruction from an accredited training organization.

ITIL® Expert

Eligibility Criteria

A total of 22 credit These 22 credits are broken into:
2 credits from ITIL® Foundation;
a minimum of 15 credits from ITIL® Intermediate levels, including
a maximum of 6 credit values from complementary certifications if required; and
5 credits from ITIL® MALC.
You must have a balanced knowledge across the ITIL® Service Lifecycle.

ITIL Master

Eligibility Criteria

ITIL Expert certification
Five years of work experience in IT service management in managerial, leadership or higher/senior management advisory level roles.
Hands-on involvement in implementing ITIL® practices and must be able to provide adequate proof of your role in these assignments.

What happens after payment has been made?

Once we receive your payment, we will grant you access to ITIL® self-paced eLearning for 7 days. It is up to you to decide when you want to sit the exam.

What does the exam fee cover?

The exam fee covers:

〉 eLearning access
〉 Exam registration
〉 Ongoing support.

How soon can I sit my exam after payment?

You can sit the exam whenever you choose provided you are well prepared for it. However, we’ll need up to three working-days advance notice before the date you want to sit your exam. This is to enable us book your exam.

What are the available exam modes

Paper-based exam at our office
You can sit a paper-based exam at our office. Truth is; most people who take the exam only with us, we advise them to take the paper based exam because of the environment we found ourselves. As you know, our internet connection in Nigeria generally is epileptic, as you can’t be too sure when it will go off; and that will mean you might not be able to continue your exam. So we advise people to take the paper-based which is less risky.

Online exam
There are two options here.The first is the online exam at our office. You’ll be allowed to use our computer for the exam and an invigilator will be around to monitor the exam. However, because of the poor internet connectivity in Nigeria, we’ll not be held responsible for ANY interruptions when writing your online exam.

The second is the proctored online exam. Here, you can take the exam online at any location with a computer that is connected to a reliable internet, and has a functional webcam and microphone.

However, you’ll be paying ($30) extra as a fee for the online invigilator. Once your exam is booked, you have 90 days to take your exam. You must schedule your exam at least 2 hours before the time you intend taking the exam.

How soon will I get my result after the exam

Here is how you will get your result based on the different exam modes:

Paper-based exam: After the exam, you will get your Foundation provisional result immediately after your exam. For the Practitioner, you will get your result as soon we scan and upload it to the exam institute’s exam marking system. This takes is with a day of sitting the exam

Computer-based exam at our office: After the exam, you will get the provisional result immediately.

Proctored exam: Immediately after the exam, you will get the provisional result.

How soon will I get my certificate from the exam institute?

You will get your certificate within a week of sitting the exam.

What kind of certificate will I get

You will get an electronic certificate copy which will be made available on the account you created with the exam institute.

What do I need to bring with me for the exam?

All you need to bring with you to the exam is a valid means of I.D. The acceptable ID include: International Passport, Voter’s card, Driver’s License and National I.D card. We will provide you with writing materials.

Which days and time can I sit the exam?

You can sit your exam any day from Monday to Saturday. Please, note that we need a prior notice of up to three days before your exam date. This is to enable us book your exam with the exam institute- Peoplecert.

What time should I arrive at the exam venue?

This is flexible based on the time you want to sit the exam. However, we advise you get to the venue 30 minutes before your exam.

Why should I choose HARRYBAKER for the ITIL exam only option

Below highlights the reasons you should choose us:

Free 7-day access to eLearning: Upon enrolling for our ITIL Exam-only option, we will grant you a free 7-day access to our self-paced eLearning that covers the entire ITIL syllabus. Also, it contains hundreds of quizzes and exam practice questions.

Accredited Training Organisation (ATO): We are accredited by Peoplecert (the exam institute for AXELOS) to conduct the ITIL® training and exam.

How do I make payment for any of the learning option?

You can make payment in full or in instalment via:
〉 Direct cash payment at the office
〉 Online transfer or Bank deposit to our corporate bank account:

Bank: First Bank of Nigeria Plc.
Account name: Harrybaker Training Institute
Account number: 2027165186
Branch: Lekki, Lagos

Can I get a refund after making payment?

Click here to see our refund policy.

Can I come to your office to make enquiries?

We ensure that we respond to all enquiries and specific questions the best way we can . You can always reach us via phone calls, mails, chats, text messages, etc. As such, you may not have to come to our office to make enquiries.

However, if you still feel the need to come to our office, you can come in any day of the week during working hours. Should you want to come on a weekend, you need to inform us. This is to ensure someone is available to attend to you.

What support is available?

Tutor support
If there is any concept you find difficult to understand while studying, do not hesitate to reach us via support@harrybakertraining.com

Ongoing support
If you have any concerns or issues, feel free to let us know and we will be happy to help.

Are you accredited by the coordinating body?

Yes, we are accredited by AXELOS to conduct the ITIL 4 training and exam

Customized/in-house training for organizations

Are you in need of clarification and/or customized training for your team or organization? Are you interested in getting quality training for your team at a discounted rate?
You are at the right place. Click on the button below to complete a form and we will get back to you!

Meet our trainer

Deji Ariyo

Lead trainer

Qualifications 

B.Sc, MBA [Cranfield], PRINCE2®, PMP®, ITIL® Expert, MSP®, MoP®, M_o_R®, P3O®, MoV®, PPS®, PMD Pro®, Certified Facilitator, Lean Six Sigma Certified).

Work Experience

Deji is a result-driven Project Director with over 17 years of delivering value to organizations such as: Murray international Group, BskyB, Vodafone, Charteris Plc, CDA Solutions, ChevronTexaco, Gateway Bank and UACN

He is also an international coach, mentor, consultant and trainer in Change Management, who has driven the skills and expertise in PPM (Portfolio, Programme, Project, Risk and Value Management) and ITSM (IT Service Management and Governance) for over 15 years.

Trusted by these fantastic organisations!

Recent customers’ success stories

The knowledge gained would be helpful in carrying out my day to day tasks in my work place. HARRYBAKER gives a great push to the next level.
ABDULLAHI UMORU
The trainer was excellent and superb! He has a wealth of knowledge on the course. His time management was excellent and he made use of live scenarios while teaching. The experience is quite commendable
EGUNATU IKECHUKWU
The experience was very engaging and enlightening. The facilitator was experiences in the delivery of the course
NKECHI LORETTA ONWUBUKE
It was interesting meeting people from different walks of life, share and apply experiences in the learning process
OKPETONITSE GSIAYE
The Lead Trainer -Deji is one of the excellent trainers I have seen. The training was delivered effectively and the method of delivery was excellent.
BHARAT SONI
The trainer is brilliant and exceptional. The experience was more practical and I have learned more than I expected.
ORIYOMI JOHN JOHNSON

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www.harrybakertraining.com is owned by Harrybaker Training Institute Limited
Address: Seacroft Court | 1, Jide Sawyerr drive  | 2nd Roundabout (Maruwa Busstop) | Lekki | Lagos | Nigeria, E-mail: info@harrybakertraining.com, Telephone: +234 (0) 802 839 1360

© Copyright Harrybaker Training Institute Limited,  2017
PRINCE2®, ITIL®, MSP® , M_o_R®, P3O®,  P3M3® , MoP®, IT Infrastructure Library®, AXELOS®, PRINCE2 Agile® etc. are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. PMBOK is a registered mark of the Project Management Institute, Inc. PMP is a registered mark of the Project Management Institute, Inc. PMI is a registered mark of the Project Management Institute, Inc. The PMI Registered Education Provider logo is a registered mark of the Project Management Institute, Inc.
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