The success of the ITIL® framework adoption is predicated on having a full grasp of the ITIL® Methodology. The ITIL® Methodology (which is classified into seven (7) ) talks about the flow operation of the ITIL® framework and this includes the following:
Service delivery involves all the processes necessary for the successful planning and delivery of quality IT services, and also considers the long term processes associated with improving the quality of IT services delivered to customers. It involves the following:
〉 IT Financial Management
〉 Capacity Management
〉 Availability Management
〉 IT Continuity Management
〉 Service Level Management
〉 Service Support
Service support concerns the processes involved in the day-in, day-out support and maintenance activities involved in the provision of quality IT services. It includes the following:
〉 Change Management
〉 Release Management
〉 Problem Management
〉 Incident Management
〉 Configuration Management
〉 Service Desk
〉 Planning to Implement Service Management
As the title implies, this entails the proper examination of the challenges and activities involved in the planning, implementing, and improving IT service management processes within an organization. It also tackles the challenges facing cultural and organizational change, the development of a vision and strategy, and provides the best suited method of approach.
Security management involves observing the process of planning and managing a well-structured level of security for information and IT services within an organization. This also involves all aspects of security incidents, the assessment and management of risks and vulnerabilities. It also presents or suggest the implementation of cost-justifiable measures.
Information and Communications Technology (ICT) Infrastructure Management:
This part of ITIL® methodology covers all aspects of ICT infrastructure management from the identification of business requirements through the procurement process, to the testing, installation, deployment, and ongoing operation and optimization of ICT components and IT services. It involves the following processes:
〉 Network service Management
〉 Operations Management
〉 Management of local processors
〉 Computer installation and acceptance
〉 Systems Management
The Business Perspective:
The business perspective provides a perspective as the title suggests or guidance to help IT personnel understand how they can contribute to business objectives within their organizations. It also guides them on how their roles and services can be properly aligned to the immediate need of their organization.
Application Management details how to manage applications from the initial business requirement through all the stages in the application life-cycle, up to retirement. It defines the necessity of ensuring that IT projects and strategies are strictly aligned with those of the business through the application life-cycle.