How to explain the Process Iceberg model and its relevance to helping a group achieve its Task objectives.
How to outline a plan for the contracting meeting with a client, and for setting up the logistics of an event.
How to identify appropriate roles, behaviours and contracts between Facilitator, Task Leader and group.
How to draft an Agenda Process plan for a group’s work session in terms of Process, taking proper account of Task Uncertainty/Complexity/Certainty and the level of group Process Awareness.
How to distinguish clearly and accurately between ‘Task’ and ‘Process’ issues, and state how an effective Facilitator should respond to each.
How to formulate good quality feedback, using the Feedback Model, reverse feedback and creating SPOs to introduce Process to support the Task.
How to recognize behaviours of individual group members which indicate particular personality types and related preferences.
How to describe how to use the Process Iceberg model to avoid and address problems in meetings.
How to review a meeting using the Process Iceberg, using this Process to indicate the group’s Process maturity.
How to list the key characteristics of an effective Facilitator.
How to explain the Process, uses, rationale, advantages and limitations of Models, Tools and Techniques included in the Foundation syllabus.
Apply Process Iceberg thinking to help a group achieve its goals.
Recognise where facilitation is or is not an appropriate response to organizational needs and work effectively with strategic information to apply facilitation in organization settings.
Plan meetings with a client to understand the Task needs and set up the logistics of an event.
Contribute helpfully to establishing a Contract with the Task Leader and with the group.
Design a facilitated event.
Work effectively with other Facilitators to apply facilitation in larger group settings.
Respond to situations which arise during an event, making good Process decisions which secure Task outcomes.
Develop effective interaction and decision-making in the group by using appropriate communication Tools.