The smartest way to obtain ITIL® Service Operations certificate through our award-winning eLearning contents voiced-over by the best ITIL® Accredited Trainer in Nigeria (Lagos, Abuja, Port-Harcourt, Warri, Eket, etc).

ITIL® eLearning package is specially put together for professionals who are passionate about gaining international qualifications but cannot take time off work due to other commitments.

HARRYBAKER spent many hours researching and developing e-Learning contents that will aid student’s memory retention through the use of tried-and-tested tools such as animation and audio. Studies have shown that learning is enhanced when auditory and visual modalities are used simultaneously, something which is often absent in typical lectures.

HARRYBAKER’s eLearning courses do not just include animations and audio but includes other features such as:

  • Activities and quizzes
  • Full tutor support through phone calls, email and webcams
  • Automated learner’s data and reporting
  • Exam preparation tools included with past sample questions
  • Easy to use interface
  • Bookmarking functionality for easy revision
  • Sticky note functionality
  • Real-time pause, advance, rewind, skip – allows complete control and self-paced study

We have recorded 100% pass rate with this package to date.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

For candidates choosing the online option, the examination is conducted with remote web proctor solution, using a webcam, microphone and a fast and reliable internet service anywhere in the world.


The Service Operations (SO) certification is one of five ITIL Service Lifecycle modules that ensures that IT services are delivered effectively and efficiently. Strategic objectives are ultimately realized through service operations, therefore making it a critical capability.

 

HARRYBAKER accredited ITIL Service Operations (ITIL SO) course provides guidance on how to maintain stability in service operations, allowing for changes in design, scale, scope and service levels. Organizations are provided with detailed process guidelines, methods and tools for use in two major control perspectives: reactive and proactive. Managers and practitioners are provided with knowledge allowing them to make better decisions in areas such as managing the availability of services, controlling demand, optimizing capacity utilization, scheduling operations and fixing problems.

 

In order to fulfil this goal, ITIL as a service management framework suggests that IT organizations should excel in the following processes and functions:

  • Event Management: To make sure CIs and services are constantly monitored, and to filter and categorize Events in order to decide on appropriate actions.
  • Incident Management: To manage the lifecycle of all Incidents.
  • Request Fulfilment: To fulfil Service Requests.
  • Access Management: To grant authorized users the right to use a service, while preventing access to non-authorized users.
  • Problem Management: To manage the lifecycle of all Problems.
  • IT Operations Control: To monitor and control the IT services and their underlying infrastructure.
  • Facilities Management: To manage the physical environment where the IT infrastructure is located.
  • Application Management: Application Management is responsible for managing applications throughout their lifecycle.
  • Technical Management: Technical Management provides technical expertise and support for the management of the IT infrastructure.

Delegates benefits from:

  • Interactive quiz which is an excellent tool to help develop a deeper understanding of the course
  • Exam preparatory tool and mock exams to test delegate’s knowledge and help pass the exam brilliantly.
  • Bookmarking and feedback system to help delegate track their progress
  • Various sample questions with references to the manual

There are 2 formats for our eLearning platform, each of which is available at Foundation, Intermediate & Expert level:

  • ITIL online portal: accessible anywhere with internet access
  • Multi-media (offline CD, USB or shared folder): easy to use and carried around for accessible learning 24/hrs without the need for internet

The package includes:

  • 30-days access to our e-learning course (renewable)
  • Exam Sample paper with guidance and syllabus
  • Mock Exam
  • Full tutor support via phone and email while you study
  • HARRYBAKER course workbook
  • Examination fee inclusive
  • Accredited certificate from APMG/Axelos

Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management.

Exam Format

  • Multiple-choice
  • 90 minute duration
  • 8 scenario-based, gradient scored questions
  • 70% required to pass
  • Closed-book
  • This course provides 3 credits towards the ITIL Expert Qualification in IT Service Management

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

  • Learning Environment: Delegates takes advantage of a day quiet, devoted, time-out from all distraction and work to focus on learning and passing the ITIL exam.
  • Pre-course: Enjoy a 30 day access to our well develop and engaging eLearning and a work book put together by our experience trainer.
  • Retention: Delegates increase their knowledge retention by actively participating in class activities and case studies use to aid their learning experience.
  • Networking: Delegates get to make contacts, exchange ideas and learn from each other’s wealth of experience as they network whilst learning
  • Expert Trainer: Delegates learn through an interactive and engaging classroom sessions led by our highly experienced trainers 

  • CIO/CTOs/Heads of IT
  • ITSM Trainers
  • ITSM Consultants
  • IT Audit Managers
  • Strategy Managers/Officers
  • Strategy Analysts
  • IT Architects
  • Management Consultants
  • IT Project Manager
  • IT Developers
  • Project Management Consultants
  • Business Analyst
  • IT specialists Professionals in different areas of specialisation
  • Program Managers
  • IT Security Managers
  • Anyone who wants to know about IT Service Management 

 

Accredited Provider: HARRYBAKER training is an Accredited Training Organisation, assessed by AXELOS Ltd, APMG international and PMI USA every year to check that we have quality processes, course materials and trainers to give you the best ITIL® training and our other accredited courses.

High Pass-Rate: Excellent ITIL® examination pass rates consistently above the national average for Foundation, Intermediate and Expert qualifications.

Experienced Trainer: Trainers who are experienced IT Consultants, IT Project Managers, IT Solution Architects and Head of IT  who can advise you on how to apply ITIL® methodology to your organization, give examples of the benefits of ITIL® in delivering IT services.

Value for Money: You get value for your money; our certification and training fees are the most affordable in the country.

Quick ROI: You get your Foundation, Intermediate & Expert exam results immediately, so you can add your new certifications to your CV

Yes, all our courses are fully accredited by APMG – ITIL Examination Institute

All our instructors are fully accredited by APMG and have over ten years of experience in training and apply ITIL framework within Multinational organizations

The fee covers all learning materials, exam, globally recognised certificates from APMG/AXELOS and lunch for the 3 days.

Yes, the course includes the appropriate ITIL exam.

There are no prerequisites the Foundation Level but a pass at the Foundation level is a “must” for the ITIL intermediate and expert levels.

The duration of the eLearning packages depends on your terms and conditions. Please check out the terms.

When you are book onto the course, you get our interactive voice over and animated eLearning and our well-developed course workbook to aid your learning and help prepare you for the ITIL exam.

Yes, delegates are expected to complete a minimum of 2 hours homework each evening

ITIL is a Best practice framework that has been drawn from the public and private sectors internationally. It gives directions to organisations and individuals on how IT resources should be organised to deliver business value, documenting the process, functions and roles of IT service management (ITSM). HARRYBAKER offers you a robust and definite accredited ITIL certification path. ITIL Certification path consisting of 4 major – ITIL Foundation, Intermediate levels (Lifecycle & Capability), Managing Across the Lifecycle (MALC) and ITIL Expert. HARRYBAKER professionals as an accredited training organisation will offer you all that are necessary not only to pas your exams and become an ITIL expert but also in integrating ITIL knowledge in your deliverables.


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