The best way to obtain ITIL® Planning, Protection & Optimization (PPO) certificate through an intensive 3-day boot-camp with the best ITIL® Accredited Trainer in Nigeria (Lagos, Abuja, Port-Harcourt, Warri, Eket, etc).

HARRYBAKER Training Institute does not just train and prepare you to pass the ITIL® Planning, Protection & Optimization exams, but also equip you with the necessary capabilities to be a great IT Service Manager which makes our ITIL® 3-day PPO training option unique. You will learn from industry experts who will take you beyond the ITIL® framework to becoming an effective Manager

During this course, delegates will have access to various ITIL® Planning, Protection & Optimization sample questions, different real-life examples, question and answer session where delegate will have the opportunity to ask our experienced trainers questions and have answers that will help bring the framework to suit their work environment and also help to consolidate their learning experience. This ensures effective preparation for the qualification exams. We have recorded 100% success rate in our ITIL PPO exams to date.

Our ITIL® PPO qualification course provides delegates with an in-depth knowledge of ITIL® PPO concepts, the roles, principles and processes needed to deliver services in a structured, reliable and transparent way.

Our trainers have experience in over 10 industry sectors which makes us stand out from other training providers and had trained in over 10 countries. We aim for excellence which is reflected in our choice of training venues to ensure that the environment is conducive for learning.

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.


ITIL Planning, Protection and Optimization (PPO) module is one of the qualifications in the ITIL Service Capability work stream. The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

The content of the course is based mainly on the best practice guidance contained in the ITIL Service Design publication (ITIL SD).

 

The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.

Delegates benefits from:

  • Interactive quiz which is an excellent tool to help develop a deeper understanding of the course
  • Exam preparatory tool and mock exams to test delegate’s knowledge and help pass the exam brilliantly.
  • Bookmarking and feedback system to help delegate track their progress
  • Various sample questions with references to the manual

There are 2 formats for our eLearning platform, each of which is available at Foundation, Intermediate & Expert level:

  • ITIL online portal: accessible anywhere with internet access
  • Multi-media (offline CD, USB or shared folder): easy to use and carried around for accessible learning 24/hrs without the need for internet

The package includes:

  • 30-days access to our e-learning course (pre-course)
  • Exam Sample paper with guidance and syllabus
  • Mock Exam
  • Full tutor support via phone and email while you study
  • HARRYBAKER course workbook
  • Examination fee inclusive
  • Accredited certificate from APMG/Axelos

Service Strategy Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream, and one of the modules that leads to the ITIL Expert in IT Service Management.

Exam Format

  • Multiple-choice
  • 90 minute duration
  • 8 scenario-based, gradient scored questions
  • 70% required to pass
  • Closed-book
  • This course provides 4 credits towards the ITIL Expert Qualification in IT Service Management

Prerequisites: Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

  • Learning Environment: Delegates takes advantage of a day quiet, devoted, time-out from all distraction and work to focus on learning and passing the ITIL exam.
  • Pre-course: Enjoy a 30 day access to our well develop and engaging eLearning and a work book put together by our experience trainer.
  • Retention: Delegates increase their knowledge retention by actively participating in class activities and case studies use to aid their learning experience.
  • Networking: Delegates get to make contacts, exchange ideas and learn from each other’s wealth of experience as they network whilst learning
  • Expert Trainer: Delegates learn through an interactive and engaging classroom sessions led by our highly experienced trainers 

  • Capacity Manager
  • Availability Manager
  • Change Manager
  • Security Administrator
  • Applications Support
  • IT Operations Manager
  • Network Control and Operation
  • Network Support
  • Business Continuity Manager
  • Security Manager
  • Service Portfolio Manager
  • Supplier Relationship Manager.
  • This information is a guide only, and choices will depend on the candidate’s individual career goals and objectives. 

 

Accredited Provider: HARRYBAKER training is an Accredited Training Organisation, assessed by AXELOS Ltd, APMG international and PMI USA every year to check that we have quality processes, course materials and trainers to give you the best ITIL® training and our other accredited courses.

High Pass-Rate: Excellent ITIL® examination pass rates consistently above the national average for Foundation, Intermediate and Expert qualifications.

Experienced Trainer: Trainers who are experienced IT Consultants, IT Project Managers, IT Solution Architects and Head of IT  who can advise you on how to apply ITIL® methodology to your organization, give examples of the benefits of ITIL® in delivering IT services.

Value for Money: You get value for your money; our certification and training fees are the most affordable in the country.

Quick ROI: You get your Foundation, Intermediate & Expert exam results immediately, so you can add your new certifications to your CV

Yes, all our courses are fully accredited by APMG – ITIL Examination Institute

All our instructors are fully accredited by APMG and have over ten years of experience in training and apply ITIL framework within Multinational organizations

The fee covers all learning materials, exam, globally recognised certificates from APMG/AXELOS and lunch for the 3 days.

Yes, the course includes the appropriate ITIL exam.

There are no prerequisites the Foundation Level but a pass at the Foundation level is a “must” for the ITIL intermediate and expert levels.

The duration of the eLearning packages depends on your terms and conditions. Please check out the terms.

When you are book onto the course, you get our interactive voice over and animated eLearning and our well-developed course workbook to aid your learning and help prepare you for the ITIL exam.

Yes, delegates are expected to complete a minimum of 2 hours homework each evening

ITIL is a Best practice framework that has been drawn from the public and private sectors internationally. It gives directions to organisations and individuals on how IT resources should be organised to deliver business value, documenting the process, functions and roles of IT service management (ITSM). HARRYBAKER offers you a robust and definite accredited ITIL certification path. ITIL Certification path consisting of 4 major – ITIL Foundation, Intermediate levels (Lifecycle & Capability), Managing Across the Lifecycle (MALC) and ITIL Expert. HARRYBAKER professionals as an accredited training organisation will offer you all that are necessary not only to pas your exams and become an ITIL expert but also in integrating ITIL knowledge in your deliverables.



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