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Benefits of ITIL® 4 to individuals and organisations

Benefits of PRINCE2

The benefits of ITIL® 4 cannot be overemphasized given the pace at which the world is evolving.

ITIL® 4 is an acronym that stands for Information Technology Infrastructure Library. It was developed in response to technological advances and breakthroughs in today’s world.

ITIL® 4 through its framework helps solve the challenges brought about by the ‘Fourth Industrial Revolution’ which is characterised by digital transformation and increased interaction among humans, digital technologies and physical assets.

Want to know more about ITIL® 4? Visit our ‘what is ITIL® 4?’ page.

As a result of the relevance of ITIL® 4 in today’s world, different categories of entities opt for ITIL® 4 for various reasons. The two major categories of entities are individuals and organisations.

Individuals opt for ITIL® 4 to validate their knowledge in managing information technology (IT) services. Apart from this, individuals opt for the certification to get equipped with IT service management knowledge in order to do things faster and better.

On the other hand, organisations opt for ITIL® 4 for two major reasons. Firstly, to adopt and implement the ITIL® 4 methodology as their best practice methodology for managing IT services. This, ultimately, helps the organisation to deliver faster, more responsive, and customer-centric services and solutions. The second reason why organisations opt for ITIL® 4 is to train their staff on the methodology in order to increase their productivity.

As a result of the different categories of entities who opt for ITIL® 4, there is a need to discuss the benefits of ITIL® 4 in relation to individuals and organisations. Let’s now look at the benefits of ITIL® 4 to individuals and organisations as seen below:

There are lots of reasons why individuals should opt for ITIL® 4. We will look at a few of them.

Increased employability

With the pace of technological advancement and globalisation, the need arises for businesses to adjust, adapt and respond to these changes. Today, people interact more with digital technologies than ever before. In addition, lots of organisations have sprung up in response to the ever-increasing demand for efficient and excellent IT services. As a result, organisations look for people who have the requisite know-how of IT service management.

Individuals who are ITIL® 4 -certified are better placed for the opportunities presented by digital transformation. Asides this, the ITIL® 4 certification proves that you have what it takes to manage and deliver fast, reliable and responsive IT service to clients.

With the ITIL® 4 certification, it becomes easy for you to stand out during job interviews. In addition, it becomes easy for you to change your job because you have what most employers are looking for.

Increased earning potential

The ITIL® 4 certification signifies that you have the knowledge and understanding of the best practice methodology for managing IT  services. The certification proves that you are capable and well-equipped to manage any IT service.

Most businesses today make use of  IT directly or indirectly. As a result, when you demonstrate your knowledge of ITIL® 4, it makes your employers or would-be employers see you as someone who knows the right stuff. Consequently, you will be able to increase the amount you will be paid by your employer or would-be employers. It may interest you to know that ITIL is listed as one of Techopedia’s highest paying IT certifications.

Enhanced communication

When you understand ITIL® 4 methodology, it becomes easy for you to communicate using the world’s most popular IT service management language. With this, working with others becomes fun, while achieving more in less time.

Enhanced self-confidence

There is no confidence without knowledge. Knowledge of ITIL® 4 helps you to be more conscious of what you do on a daily basis as regards IT services. With this mindset, you are able to make improvements daily. Consequently, you will deliver better results thereby increasing your confidence.

Continuous improvement

You’ll agree with me that almost all businesses today are tech-driven. We are in the age and time where things change so fast! In order to be in the right position for the unexpected, there is a need to get equipped with the right framework for managing and delivering I.T services.

Knowledge of ITIL® 4 helps you make improvements right from the very first stage of managing IT services. When you continuously make improvements, you become better at delivering quality services to clients or customers.

No prior experience required

The ITIL® 4 qualification does not need you to have any prior experience in IT. So, anyone who is interested in getting the knowledge of IT service management can opt for the certification. This is great news for individuals who want to switch their careers or want to know more about managing and delivering IT services.

The benefits of ITIL® 4 are numerous. The following are some of the benefits:

Increased revenue

Today, most businesses are tech-driven. As a result, efficient and effective management of IT services contribute largely to organisations’ revenue. Organisations like Facebook, Amazon, and Apple have attained enviable heights within a short space of time. The reason for this is that they were able to adjust and adapt to changes brought about by technological advancements. They did this by effective and efficient management of their services to meet the needs of their customers.

When an organisation adopts and implements ITIL® 4, they are certain that they will deliver excellent and innovative services to stakeholders. Consequently, the organisation’s revenue will increase because they deliver more value.

Reduced cost

Tech-driven organisations all around the world want to reduce cost. However, for them to achieve this, it is essential to lay the right foundation for managing IT services.

No one would want to patronise an organisation that offers poor or average service. Due to this, there is a need for a structured, responsive and value-driven IT service management framework. This framework should address the inadequacies faced by the organisation in terms of value delivery to relevant stakeholders.

When an organisation adopts and implements ITIL® 4, it will help the organisation to identify non-value activities or tasks. In addition, the organisation will deliver fast, customer-centred and quality services thereby reducing cost.

Increased staff productivity

When members of staff are equipped with the knowledge and skills in ITIL® 4, they can do more and deliver quality results.  

Enhanced competitive edge

Businesses today are in fierce competition. Every business wants to be reckoned with as the leader in a particular industry. The competition is even more intense in the IT sector. To stay ahead, organisations who adopt and implement ITIL® 4 stand a greater chance of being reckoned with.

Apart from the global relevance of ITIL® 4, the ITIL® 4 methodology is responsive to change and complexities. As a result, organisations who adopt it can stand the toughest times and challenges thereby enhancing their competitiveness.

Enhanced communication and collaboration

When employees within an organisation understand the ITIL® 4 methodology, it becomes easy for them to communicate effectively.

Communication is a major determinant in organisations’ success. Successful organisations foster communication and collaboration. As a result, team members and departments can work in unity and high spirit.

From the benefits discussed above, you should no longer ask ‘why opt for ITIL® 4?’. The question you should be asking is ‘how soon do I get started?’ In my view, I will say ‘now!’ is the best time to get started. You cannot afford to deprive yourself of the benefits of ITIL® 4, be you an individual or an organisation.

Visit our ITIL® 4 training and exam page, or contact us today to take a dive into the world opportunities.

Interested in attending ITIL® 4 training or sitting exam?


Harrybaker Training Institute is an accredited training organisation accredited to conduct ITIL® 4 training

 

 

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