The benefits of ITIL® 4 cannot be overemphasized given the pace at which the world is evolving.
ITIL® 4 is an acronym that stands for Information Technology Infrastructure Library. It was developed in response to technological advances and breakthroughs in today’s world.
ITIL® 4 through its framework helps solve the challenges brought about by the ‘Fourth Industrial Revolution’ which is characterised by digital transformation and increased interaction among humans, digital technologies and physical assets.
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As a result of the relevance of ITIL® 4 in today’s world, different categories of entities opt for ITIL® 4 for various reasons. The two major categories of entities are individuals and organisations.
Individuals opt for ITIL® 4 to validate their knowledge in managing information technology (IT) services. Apart from this, individuals opt for the certification to get equipped with IT service management knowledge in order to do things faster and better.
On the other hand, organisations opt for ITIL® 4 for two major reasons. Firstly, to adopt and implement the ITIL® 4 methodology as their best practice methodology for managing IT services. This, ultimately, helps the organisation to deliver faster, more responsive, and customer-centric services and solutions. The second reason why organisations opt for ITIL® 4 is to train their staff on the methodology in order to increase their productivity.
As a result of the different categories of entities who opt for ITIL® 4, there is a need to discuss the benefits of ITIL® 4 in relation to individuals and organisations. Let’s now look at the benefits of ITIL® 4 to individuals and organisations as seen below: